For hygienic reasons, all sales are final. However, if there is ever an issue with any of my earrings, please email me at cocoalovesgrey@gmail.com so I can make it right. All orders (except custom orders) will be shipped within 7-10 business days, excluding weekends. If I make an error with an order, please reach out so that I can replace or refund the order. I am not responsible for damaged or lost items once they have been received by the carrier (USPS, UPS, FedEx). I am always open to customizations, so please reach out if I can help with something specific.